Refund policy

RETURN & REFUND POLICY

At NDAKS MIZU, we want you to be happy with your purchase.

Food Products
Due to the nature of our matcha and other consumable products, we cannot accept returns of opened or used food products for health and safety reasons.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Please include your order number and photos of the item and packaging so we can review the issue and, when appropriate, arrange a replacement or refund.

Unopened Products
If you would like to request a return of an unopened and unused product, please contact us within 14 days of delivery. Items must be in their original packaging and condition. Returns must be approved before being sent back.

Refunds
Once an approved return is received and inspected, we will notify you of the outcome. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Charges
Original shipping charges are generally non-refundable unless the order arrived damaged, defective, incorrect, or the issue was caused by us.

Contact Us
If you have questions about a return or refund, please contact us through the Contact page on our website.

NDAKS MIZU
Sip. Balance. Belong.